General TErms and conditions

1. Conclusion of the contract
The contract enters into effect upon unconditional acceptance of the guest’s booking by the hotel, as a general rule, upon the guest’s receipt of the signed booking confirmation. In exceptional cases, the booking may also be accepted verbally.
Where the booking guest registers further guests, s/he is liable for the total invoice amount for the booking.
 

2. Services
The specific services provided by the hotel are based on the booking confirmation.
Where the guest requests services, which are not provided by the hotel itself, the hotel acts solely as an intermediary. Such services will be charged separately.
 

3. Pricing and payment obligation
Prices are shown in the confirmation or the price lists. The hotel is entitled to require an appropriate deposit upon conclusion of the contract. The deposit will be deducted from the hotel price owed or from any cancellation costs. The hotel can require a credit card guarantee instead of a deposit and can secure this by requiring that the booking is made by credit card. The final invoice/total bill must be paid on check-out in cash in Swiss francs or using a credit card accepted by the hotel.
 

4. Cancellation or no-show conditions
Where the guest withdraws from the contract, the following cancellation costs must be paid:
Cancellation conditions:

Cancellations 48 hours prior to arrival free of charge
Cancellations later than 48 hours upon to arrival: 1st night will be charged in case of a No show the whole stay will be charged.
See cancellation costs and Nebellos insurance.
The date of receipt of the cancellation by the hotel is determinative for calculation.
 

5. Room check-in and check-out
The room will be available from 3 p.m. on the day of arrival.
On the day of departure, the room must be vacated by 11 a.m. In the case of late arrival, the hotel must be notified of this, otherwise the hotel is entitled to allocate the room to others.
The guest has no claim to a particular room, subject to different arrangements.
The room may only be used for the agreed purpose of overnight accommodation. The hotel is entitled to cancel the contract without notice, if the contract was concluded on the basis of false or misleading information or if the room is used otherwise than in accordance with the contract. We strongly recommend that insurance cancellation cover is obtained.
 

6. Liability of the hotel
The hotel is liable for items brought in by guests in accordance with legal provisions (Article 487, Swiss Code of Obligations) up to a maximum amount of 1,000 Swiss francs. The hotel will not be liable if the customer fails to notify the hotel immediately that s/he gains knowledge of the damage. The hotel does not accept liability for minor negligence.
The hotel will not be liable, under any legal title, for services in relation to which it has acted solely as the intermediary for the guest (Article 2). Where the guest is injured or is unhappy with the hotel’s services, s/he must notify the hotel immediately, otherwise s/he cannot enforce his/her rights. All claims against the hotel become statute-barred 6 months after conclusion of the contract, insofar as mandatory legal provisions do not stipulate longer periods. Wake-up services will be carried out by the hotel with the greatest care.
Compensation claims, other than those based on gross negligence or wilful intent, are excluded. Where a parking place is provided to the customer in the multi-storey car park or in the hotel parking lot, this does not establish a contract of secure custody. The hotel is not liable in the event of loss or damage to vehicles parked or manoeuvred on hotel premises and their contents, except in cases of wilful intent or gross negligence. This also applies for vicarious agents of the hotel or for towing of the vehicle by the hotel.
Non-contractual liability is based on legal provisions, subject to further limitations on liability and exclusions of liability in accordance with these General Terms and Conditions.
 

7. Further provisions
Applicable law: The legal relationship between the guest/place of booking and the Hotel Waldrand is governed by Swiss law. Invalidity of individual provisions of this contract will not cause the entire contract to become invalid.
Interlaken is the agreed place of jurisdiction, whilst Hotel Waldrand remains free to initiate claims at the Respondent’s place of residence.
 

Interlaken, 26th February 2019
 

Bernensis Hotel AG
Carlton-Europe Vintage Erwachsenenhotel
Höheweg 92-94
CH-3800 Interlaken
Phone +41 33 826 01 60
E-mail us